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Managed IT Service Overview

Stop Reacting to IT Chaos – Let Us Manage Your Full Stack So You Can Focus on Growth

Stop Reacting to IT Chaos – Let Us Manage Your Full Stack So You Can Focus on Growth

Downtime, security gaps, and tech headaches slowing your business? Palmiq delivers 24/7 managed IT services – endpoints, networks, cloud, and security – tailored to your industry, budget, and goals.
As an IT Director, CTO, or Operations Leader, you’re juggling devices, users, compliance, and threats across hybrid environments. In-house IT teams drown in tickets while strategic projects stall. Palmiq’s Managed IT Services act as your outsourced technology partner, providing end-to-end protection, predictable budgeting, and enterprise-grade tools for businesses in SLED, Education, and Mid-Market sectors. From ransomware defense to employee onboarding, we handle the tech – you reclaim your time.
Why Palmiq? The All-in-One IT Partner
Microsoft Gold & AWS Partner | 99.99% Uptime SLA | 1,200+ Devices Under Management
Full-Stack Expertise:
Endpoints, networks, cloud, security, and compliance – no tool left behind.
Proactive, Not Reactive:
AI-driven monitoring stops issues before they impact users.
Cost Predictability:
Flat-rate pricing with no surprise fees.
Industry-Specific Compliance:
Pre-built frameworks for FERPA, CJIS, HIPAA, and PCI DSS.
Top IT Headaches We Solve
(Dynamic subheadlines based on visitor industry)
For SLED/Education:
“Secure student data across BYOD devices and remote classrooms without blowing budgets.”
Our Fix: FERPA-compliant device management + zero-trust network access.
For Mid-Market Commercial:
“Scale IT support for remote teams without hiring more staff.”
Our Fix: 24/7 help desk + automated employee onboarding/offboarding.
For Healthcare:
“Protect PHI on IoT devices and legacy systems.”
Our Fix: HIPAA-compliant patch management + microsegmentation.
Core Managed IT Services
1. Endpoint-to-Cloud Management
“Palmiq reduced our ticket volume by 60% – finally, our team can focus on innovation.” – Manufacturing CTO
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Device Lifecycle Management: Provision, secure, and retire laptops, mobile devices, and IoT.
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Unified Monitoring: Track performance, threats, and compliance across Windows, macOS, Linux, and cloud.
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Automated Patching: Critical updates for OS, firmware, and third-party apps (Java, Adobe, etc.).
2. Network & Infrastructure
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Firewall/Wi-Fi Management: Optimize Cisco, Meraki, Fortinet, and more.
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SD-WAN Optimization: Prioritize VoIP, video conferencing, and cloud apps.
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Backup & Disaster Recovery: Immutable backups + tested failover for ≤15-minute RTO.
3. Cybersecurity Suite
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Managed EDR/XDR: 24/7 threat hunting for ransomware, zero-days, and insider risks.
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Email & Web Security: Block phishing, BEC, and malicious domains.
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Vulnerability Management: Continuous scanning and prioritized remediation.
4. Compliance & Governance
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Policy Enforcement: Enforce encryption, MFA, and access controls.
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Audit-Ready Reporting: Generate HIPAA, GDPR, or SOC 2 reports in one click.
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Vendor Risk Management: Assess third-party security postures.
5. Help Desk & Employee Support
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24/7 IT Help Desk: Phone, chat, and ticket support for employees.
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Onboarding/Offboarding: Automated account provisioning and access revocation.
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Employee Training: Phishing simulations and security awareness programs.
Wasabi vs. Amazon S3:
METRIC
Hardware Costs
PALMIQ VDI
60% lower (thin clients/cloud)
TRADITIONAL PCs
High upfront + refresh cycles
METRIC
Security
PALMIQ VDI
Centralized data, zero local storage
TRADITIONAL PCs
Vulnerable endpoints
METRIC
Scalability
PALMIQ VDI
Spin up 1,000+ desktops in minutes
TRADITIONAL PCs
Weeks of procurement & setup
METRIC
Disaster Recovery
PALMIQ VDI
Instant failover to backup sites
TRADITIONAL PCs
Manual rebuilds from backups
METRIC
Compliance
PALMIQ VDI
Pre-built HIPAA/GDPR templates
TRADITIONAL PCs
Fragmented, DIY policies
Technical Integration Made Simple
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Single Pane of Glass: Manage all IT ops via our custom Palmiq Portal (or your preferred tools).
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API-First Design: Connect with Azure AD, Okta, Salesforce, and 300+ apps.
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Zero-Trust Architecture: Enforce least-privilege access across hybrid environments.
Partner Ecosystem
Seamless compatibility with tools you trust:
Cloud:
AWS, Azure, Google Workspace
Security:
CrowdStrike, SentinelOne, Palo Alto
Compliance:
Vanta, Drata, ConnectWise
Why 2,000+ Organizations Trust Palmiq’s Managed IT
Guaranteed 99.99% Uptime: Or we credit your next invoice.
15-Minute SLA for Critical Issues: 24/7/365 support.
Certified Experts: Microsoft, AWS, CISSP, and CISA-certified team.
No Long-Term Contracts: Month-to-month flexibility.
Ready to Transform IT from a Cost Center to a Strategic Asset?
Get a Free IT Health Assessment + Dark Web Scan ($5,000 Value)
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