Outsourced IT Support: The Complete Guide for 2022
November 17, 2021

Outsourced IT Support: The Complete Guide for 2022

Outsourcing IT support has become a popular trend in recent years. More and more companies are turning to outsourced IT providers to reduce costs, increase access, and improve service quality. However, there are many misconceptions about outsourcing that may lead you astray. This guide will help you identify the pros and cons of outsourcing so that you can make an informed decision on whether it is right for your business or not.

1. What is Outsourced IT Support

Outsourced IT support has become a popular trend in recent years. More and more companies are turning to outsourced IT providers to reduce costs, increase access, and improve service quality. However, there are many misconceptions about outsourcing that may lead you astray. This guide will help you identify the pros and cons of outsourcing so that you can make an informed decision on whether it is right for your business or not.

#1: This guide will detail how outsourcing your IT support can help improve the quality of service that your company provides, while also helping you reduce costs because you'll be paying a fixed monthly fee instead of paying for individual services as they come up.

#2: Outsourcing also allows businesses to experience improved service quality. Your service will be continuously monitored by a skilled team of professionals that can quickly respond to any issues that arise.

#3: You'll also experience improved security as you don't have to worry about managing and maintaining your own IT infrastructure. Outsourced providers typically provide this type of management as part of their services, giving you an extra layer of protection from attacks that may otherwise go unnoticed. [ARTICLE END]

2. Why would a company outsource their IT support

Outsourced IT support will also provide you with improved service quality. Your service will be continuously monitored by a skilled team of professionals that can quickly respond to any issues that arise.  This will reduce the time that it takes to resolve any issues, ensuring that your business continues to run smoothly.

3. Advantages of outsourcing your IT support

You'll also experience improved security as you don't have to worry about managing and maintaining your own IT infrastructure. Outsourced providers typically provide this type of management as part of their services, giving you an extra layer of protection from attacks that may otherwise go unnoticed.

Outsourced IT support has become a popular trend in recent years. More and more companies are turning to outsourced IT providers to reduce costs, increase access, and improve service quality. However, there are many misconceptions about outsourcing that may lead you astray. This guide will help you identify the pros and cons of outsourcing so that you can make an informed decision on whether it is right for your business or not.

5. How to decide if outsourcing is right for you or not

The key to deciding whether or not outsourcing is appropriate for your business is to always make a list of the benefits.

Benefits:

- Improved Quality Of Service

- Improved visibility of service quality

- Increased access to service quality

- Reduced Costs

1. Decreased costs

The most popular reason for choosing to outsource is the decreased cost of hiring internal staff, which usually allows you to save about 30-50% of your operating costs per year. This means that outsourced IT firms are cheaper than in house personnel because they rely on remote working an elasticd labor. They also benefit from the economy of scale and purchasing power, they can bring down costs by ordering in bulk and avoiding offline costs such as insurance, sick leave and taxes

2. Improved access to technical expertise

The pool of qualified IT engineers is relatively small compared with the demand for these services. This means that there is a big difference between the number of qualified engineers and the availability to meet the needs. For this reason, many companies are outsourcing their IT support to be able to access more experienced technical professionals, which also ensures that you have expert help available 24/7 no matter where your business is based.

3. Improved service quality

With an outsourced IT firm, you'll also experience improved service quality, as your services will be continuously monitored by a skilled team of professionals to ensure that any issues are resolved quickly.

4. Improved security

Outsourcing is the best way to protect yourself from cyber attacks and other external threats because it provides an extra layer of protection that internal teams can't provide on their own. Outsourcing IT provides this protection by giving you access to a team of experienced professionals that can monitor and resolve issues whenever they arise. This reduces the risk of an attack going unnoticed which, in turn, is likely to result in increased productivity and reduced security risks in the long run.

5: When should I outsource my IT support?

Unless your company is experiencing any of the following issues, it's unlikely that you'll benefit from outsourcing:

·          Deficient IT support - If you're not receiving good enough service from your current provider, then an outsourced offer may actually worsen things for you. The only way to determine whether or not this is the case for your business is to always monitor the performance of your IT support team and compare it with an outsourced option.

·          Small number of network-connected devices - If you're not managing a large number of devices, then outsourcing is unlikely to have a significant impact on your operations. This is usually true for companies with fewer than 3 devices, but may not be true for companies with more than this depending on their IT needs.

·          Critical service breakdowns - If you're experiencing critical service breaks and need to resolve them quickly, then outsourcing might not be right for your business because it takes longer to get help from outsourced providers compared with internal staff. Instead of outsourcing, you should consider investing in on-site support personnel who can provide you with immediate assistance in case anything goes wrong.

6: What are the most common outsourcing models?

After your company has made the decision to outsource its IT support, they need to decide which of the two main outsourcing models is appropriate for their needs (i.e., managed or unmanaged). These are the main differences between these two models:

·       Managed outsourcing - Your outsourced IT firm will be responsible for hiring and training its own engineers, managing its own technology infrastructure, paying salaries, providing access to training programs, equipment and other benefits to employees, etc. You provide your outsourced IT firm with access to your company's information and permission to remotely monitor your devices, but you don't need to provide them with an office or any other equipment.

·       Unmanaged outsourcing - Your outsourced IT firm will be responsible for hiring its own engineers, managing its own technology infrastructure, paying salaries, providing access to training programs, equipment and other benefits to employees, etc. You also need to provide your outsourced IT firm with an office or some other type of workspace where they can work remotely when necessary.

Outsourced IT Support

In 2022, businesses rely on outsourcing for a wide variety of support services. This includes everything from HR to IT Support . It's common knowledge that it is better to outsource support services than have them done in-house. The real question is - what does your company need? You can choose from three different types of IT Support: In-House, Remote Assistance, and Outsourced IT. [follow link for entire table]

In-house IT Support

This is the most traditional type of support. For many years now companies have had their internal employees responsible for providing systems operations services to other employees. The old mainframe mindset has died off in favor of cloud computing technologies. A variety of different tools are available for efficient systems operations, whether on-premise or cloud based.

Remote IT Support

This is the most popular type of support. The main reason for this is because it's so easy to do - not just practically, but psychologically. If you know your friend has access to the same resources as you do and you know they will fix the problem in a timely fashion, you don't feel so bad when you ask for help. This type of support is great when your infrastructure is simple to manage and does not require any physical space or special licenses. [The article goes on to list pros and cons of this system]

Outsourced IT Support

This is the most complete type of support. It is considered a worthy investment because you get a dedicated team of experts that take care of everything for your business. The team provides 24x7 monitoring and management services as well as complete system administration, software development and engineering, security services, and existing legacy platform modernization.

All of this is done through reliable access to the infrastructure that your company already has.

There are many benefits to outsourcing your IT support services, including:

* Increased productivity  

* Enhanced security and safety  

* High availability for system resources    

* Strategic control over future technology investments.

Outsourced IT Support is the most complete type of support service. It provides 24x7 monitoring and management services, software development engineering, security services, legacy platform modernization work for your business through reliable access to the infrastructure that you already have. This means being able to outsource all your company's needs while still maintaining control over them in-house. The benefits speak for themselves! What are some reasons why outsourcing made sense for you? Let us know in the comments below or give us a call at 703-336-9700


SPEAK TO AN EXPERT
Address:
6 Pidgeon Hill Dr. STE: 320
Sterling VA, 20165
6 Pidgeon Hill Dr. STE: 320 Sterling VA, 20165
Email:
info@palmiq.com
Connect:
© 2021 palmiq inc.