The cybersecurity landscape has reached a critical inflection point. Organizations face an uncomfortable truth: buying more security tools doesn't automatically translate to better security outcomes. The real gap isn't technology, it's expertise. Specifically, it's the absence of round-the-clock expert human oversight to use those tools effectively, hunt for hidden threats, and respond decisively when attacks occur. This reality has driven palmiq's strategic partnership with Acronis to deliver Managed Detection and Response (MDR) services that solve what traditional security tools cannot: the cybersecurity skills gap, alert fatigue, and the need for 24/7/365 protection without the astronomical costs of building an internal Security Operations Center (SOC).

What is Managed Detection and Response?

Managed Detection and Response represents a fundamental shift from product-based security to outcome-based security. Unlike standalone tools that simply generate alerts, MDR is a comprehensive cybersecurity service providing organizations with continuous 24/7 monitoring, threat detection, and incident response capabilities delivered by a remote SOC staffed with elite security experts.

MDR isn't just another software package to deploy. It's a results-oriented service designed to close critical cybersecurity competency gaps in internal teams while stopping advanced threats and rapidly restoring business operations. Through our partnership with Acronis, palmiq delivers this expert oversight as a turnkey solution, extending our 360° approach to cybersecurity and IT services.

The Business Problems MDR Solves

Organizations adopt MDR services to address critical security gaps that technology alone cannot bridge. The fundamental issue is straightforward: purchasing additional security tools doesn't guarantee improved outcomes. Security gaps almost always stem from the lack of continuous expert human oversight to operate those tools effectively, hunt for concealed threats, and respond with precision.

For End Customers: IT Administrators and CISOs

1. The Cybersecurity Skills Shortage: Hiring, training, and retaining a team of senior security analysts to cover nights, weekends, and holidays is both difficult and prohibitively expensive. An internal SOC can cost over $735,000 annually between personnel and maintenance expenses. MDR provides this expertise as a service for a fraction of that investment. According to industry research, the cybersecurity talent shortage has reached crisis levels across the Americas. Organizations compete for limited qualified candidates while threat actors grow more sophisticated daily. This creates an impossible situation: security needs are expanding while qualified personnel remain scarce.

2. Overwhelming Alert Volume: Modern security tools generate thousands of alerts daily. Lean IT teams quickly become overwhelmed, leading to analyst burnout and increased risk of overlooking genuine threats. MDR services filter the "noise" of false positives, escalating only verified, high-priority incidents that demand attention. Consider this: a typical enterprise endpoint detection tool might generate 10,000+ alerts weekly. Even if 99% are false positives, that still leaves 100+ legitimate threats requiring investigation. Without expert triage, critical alerts get lost in the deluge.

3. The Accelerating Speed of Cyberattacks: Ransomware attacks and other advanced threats can compromise an organization within hours, not days. According to IBM research, the average time to identify and contain a security breach is 277 days. MDR drastically reduces this "dwell time" that attacks persist in affected systems by providing immediate investigation and containment. Modern ransomware operators move with military precision. Initial access is gained, networks are mapped, data is exfiltrated, and encryption begins, often within a single business day. Traditional security approaches that rely on weekly reviews or monthly assessments simply cannot keep pace.

For Service Providers: MSPs and MSSPs

1. Delivering 24/7 Coverage: Clients expect continuous protection. MDR enables managed service providers to meet 24/7 Service Level Agreements without maintaining their own expensive round-the-clock SOC operations.

2. Scaling Security Operations Cost-Effectively: Managing security for dozens or hundreds of clients creates immense complexity. MDR providers with multi-tenant platforms like Acronis enable MSPs to manage clients effectively, apply standardized playbooks, and maintain healthy profit margins.

3. Demonstrating Value and Meeting SLAs: MDR services provide detailed reporting, post-incident analysis, and metrics for Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) necessary to demonstrate security value to clients and satisfy compliance requirements.

How palmiq Delivers MDR Through the Acronis Partnership

Through our strategic collaboration with Acronis, palmiq delivers a proven incident response cycle that moves from initial alert to complete resolution:

1. Event Triage and Prioritization: The service begins by collecting telemetry from endpoints, cloud resources, and networks. The Acronis MDR SOC uses expert analysis and automation to filter false positives, enrich data, and prioritize the most critical events, ensuring teams focus exclusively on genuine threats.

2. Proactive Threat Hunting: This step represents a key differentiator. Rather than waiting for alerts to trigger, expert analysts proactively search for potential hidden threats, attack techniques, and indicators of compromise (IOCs) that automated tools might overlook. This human intelligence layer identifies sophisticated threats that evade traditional detection.

3. Thorough Investigation: Once a real threat is identified, the SOC team conducts meticulous investigation. They analyze forensic timelines to understand the threat's origin, scope, and potential impact. This intelligence informs the response strategy and helps prevent future similar attacks.

4. Guided or Hands-On Response: This is where the service delivers its primary value. The MDR team executes rapid response to contain threats. Actions include isolating affected endpoints from the network, terminating malicious processes, and blocking attacker access. Depending on service level, this occurs either with client approval or autonomously.

5. Integrated Recovery and Remediation: The final step involves restoring systems to a known clean state. This is where MDR solutions with integrated platforms like Acronis MDR offer unique advantages. They can coordinate point-in-time recovery from clean, immutable backups directly from the same console, drastically reducing downtime.

Acronis MDR: The palmiq-Powered Advantage

Acronis MDR exemplifies modern MDR service delivery, providing security outcomes through a unified platform that combines expert human oversight with integrated technology. As a palmiq partner solution, it represents our commitment to delivering cutting-edge, futureproof cybersecurity from IT veterans who understand operational realities.

1. 24/7/365 SOC as a Service: Obtain continuous monitoring, threat hunting, and hands-on remediation from a world-class global Security Operations Center. This enables faster response, reducing Mean Time to Respond (MTTR) from the approximately 11 hours an internal team typically requires to less than one hour.

2. Unified Platform (Single Agent, Single Console): Acronis MDR is built on Acronis Cyber Protect Cloud. This unique solution integrates EDR/XDR capabilities, vulnerability management, automated patch management, and backups. This drastically reduces tool fragmentation, decreases operational overhead, and simplifies administration.

3. Integrated One-Click Recovery: Acronis goes beyond mere threat containment, offering outsourced attack rollback and data recovery from immutable backups. If a system is compromised, the SOC can initiate point-in-time rollback to return to a previous clean state and ensure business continuity.

4. Automation with Human Oversight: Automated playbooks handle routine response actions. Simultaneously, human-in-the-loop approvals ensure critical decisions, like isolating a server or rolling back data, are made with client consent.

5. Evidence of Value and Regulatory Compliance: The service provides post-incident reports, audit trails, and dashboards with MTTD/MTTR metrics, facilitating Return on Investment (ROI) demonstration and compliance verification.

The Partner Approach: Why palmiq Chose Acronis MDR

At palmiq, we evaluate technology partnerships based on how effectively they enable us to solve real client challenges. When assessing MDR providers, we established rigorous criteria:

• Expert SOC operations with genuine 24/7/365 coverage
• Integrated platform reducing tool sprawl
• Rapid response capabilities with measurable MTTR improvement
• Built-in recovery capabilities, not just detection
• Multi-tenant architecture supporting our diverse client base
• Transparent reporting demonstrating tangible value

Acronis MDR met these requirements comprehensively. More importantly, Acronis shares our fundamental philosophy: cybersecurity isn't about selling products—it's about delivering measurable security outcomes through genuine partnership.

MDR for Government and Commercial Sectors

palmiq serves both government agencies and commercial businesses, sectors with distinct but overlapping security requirements. MDR addresses critical needs across both domains:

Government Applications: Regulatory compliance, continuous monitoring for sensitive data environments, rapid incident response meeting federal standards, and detailed audit trails for oversight requirements.

Commercial Applications: Business continuity assurance, protection of intellectual property, customer data security, and demonstrable due diligence for cyber insurance and regulatory requirements.

The Future of Managed Security

The cybersecurity landscape continues evolving at an unprecedented pace. Threat actors leverage artificial intelligence, exploit zero-day vulnerabilities faster, and target critical infrastructure with increasing boldness. Meanwhile, the skills gap widens as demand for security expertise outpaces supply. In this environment, MDR isn't a luxury, it's essential infrastructure for organizations serious about security. The question isn't whether to adopt managed detection and response, but rather which partner can deliver it most effectively.

Through our partnership with Acronis, palmiq delivers MDR that goes beyond monitoring and alerting to provide genuine security outcomes: contained threats, recovered systems, and restored operations. We combine Acronis's world-class technology platform with our deep understanding of government and commercial sector requirements, delivering comprehensive cybersecurity solutions from IT veterans who understand that security must enable business operations, not impede them.

Moving Forward

The partnership between palmiq and Acronis represents a new paradigm in cybersecurity service delivery. We don't just provide tools or generate alerts, we deliver measurable security outcomes through expert human oversight combined with integrated technology. For organizations facing the impossible choice between expensive internal SOCs and inadequate security postures, MDR offers a third path: expert protection at sustainable costs.

In an era where cyberattacks grow more sophisticated daily while qualified security professionals remain scarce, organizations need partners who understand operational realities and deliver solutions that work in the real world. That's precisely what the palmiq-Acronis MDR partnership provides: 24/7/365 expert protection without the million-dollar price tag, delivered by IT veterans committed to your long-term security success.